Now Hiring - Personal Lines Agent in Erie, PA

About us

Black Insurance Group has deep roots in Erie, beginning with our founder, Samuel P. Black II, who founded the Agency on the principle “Insurance with Integrity.” We have continued to be committed to that legacy for almost 60 years. In 1962, Black left his thirty-five-year career at Erie Insurance to start his own agency, Samuel P. Black Associates. As an insurance entrepreneur, Black is credited with starting around-the-clock claims service and was known for his early emphasis on customer service. Many insurance policies later, we are honored to continue Black’s legacy—building meaningful relationships with our clients and providing a unique insurance experience for families and businesses in Erie and surrounding communities. At Black Insurance Group we pride ourselves in being our clients most trusted Insurance Advisors and our first priority is providing quality service to ensure we find you the best coverage, at the most competitive price, to protect you, your business, and your future. Our insurance solutions will provide a unique and carefully crafted insurance experience for you. With a single point of contact, you will never have to worry about who to call to support you with your insurance coverage or claim questions. Our resources work to benefit all facets of your personal and business needs, allowing you to stay focused on your goals. Protecting your dreams and legacy are our promise to you.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Safe work environment

The Personal Lines Agent, CSR is responsible for ongoing management of clients in their book of business, retention of new and renewal clients and maintaining a close working relationship with the producer to assemble, market and place coverage for new clients. The Personal Lines Agent, CSR will provide superior customer service according to agency standards.

Responsibilities

• Maintains orderly electronic files and in formation, following agency standards.
• Processes incoming mail request and responds promptly and appropriately.
• Verifies accuracy of all direct bill cancellation notices and takes appropriate action.
• Pre-qualifies and analyzes prospects’ personal lines coverage needs. Recommends coverages and prepares rating quotes and proposals to sell new accounts.
• Handles direct billed “walk-in” payments. Verifies coverage status processes as appropriate. Provides receipt or directs receptionist to handle.
• Reviews current client coverages at each service contract and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
• Actively seeks referrals from current client base as well as develops marketing strategies towards Life Benefits and Commercial Lines department for solicitation of new business.
• Prepares summaries of insurance, schedules, and proposals generates and produces correspondence to satisfy client service requests or to provide automated information.
• Implements agency credit and collection policy regarding agency-billed personal lines clients.
• Assists clients in submitting first reports of claims, obtain adjusters or visits from agency staff, facilitates prompt response from company staff, and follows up on claims status to keep insureds informed and to work toward settlement of claims.
• Surveys insureds’ loss exposures and recommends coverage at every service opportunity.

Qualifications

• College education or equivalent Insurance experience (Preferred).
• Property and Casualty (P&C) Agent's license (Preferred).
• Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
• Advanced Microsoft Office skills and fluency with other relevant online tools.
• Ability to understand written and oral communication and interpret abstract information.
• Full Knowledge of insurance products and usages.
• Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain and underwrite assigned client and prospect lists.
• Full knowledge of insurance markets and reference to markets.
• Ability to utilize computer programs and understand functionality.
• Special Requirements – A pre-employment drug test is required for this position. Random drug testing may be instituted.

*Company is willing to subsidize education and training*

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Erie, PA 16507: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)

License/Certification:

• Pennsylvania Property & Casualty License (Preferred)

Work Location: In person